AI Usage Policy

This AI Usage Policy explains how Aéllo (Aéllo S.à r.l., 17 rue des Jardiniers, L-1835 Luxembourg, contact@aello-group.com) uses artificial intelligence within the Aéllo Copilot platform, the rules that apply, the role of humans, the limits, and how your data is handled. It complements our Privacy Policy and our General Terms and Conditions.

Last updated: January 2026.

1. Where AI is used

Aéllo Copilot may use AI features to assist users, including: summarising conversations and leads, drafting or suggesting message replies, classifying and tagging leads, prioritising or scoring leads, suggesting next actions, and generating simple insights. These features may be introduced, changed, limited or removed over time.

2. Usage rules

AI features may be used only for legitimate business purposes connected to the service. You must not use them to break the law or third-party rights, to send unlawful, deceptive, abusive or discriminatory messages, to attempt to extract third parties' confidential information, or in breach of the platform documentation or a provider's terms. You should not submit special categories of personal data (health, political opinions, biometric data, etc.) unless strictly necessary and lawful.

3. Human role: assisted, not automated

AI output is a suggestion for a human to review. It is not an automatic action. A user remains responsible for reading, editing and validating any AI output before it is used, in particular before any message is sent to a prospect or customer. The platform is designed to keep a human in control of decisions and communications.

4. No automated decisions with legal effect

Aéllo does not use AI to take decisions producing legal effects or similarly significant effects on individuals without human involvement. Lead scoring and prioritisation are decision-support tools; the final decision is taken by the user.

5. Quality and limits

AI output can be incorrect, incomplete, outdated or inappropriate. It is provided "as is", with no guarantee of accuracy, completeness, non-infringement or fitness for a particular purpose. You are responsible for verifying it before relying on it. Aéllo is not liable for decisions, actions or communications made on the basis of AI output.

6. Data processed by AI features

Input: the content you or your users submit to an AI feature (for example a lead's messages, notes, prompts or instructions). Output: the generated summary, suggestion, classification or draft. We also process related metadata and technical logs needed to run and secure the feature. For personal data, the customer acts as controller and Aéllo as processor, as set out in the Data Processing Agreement.

7. Training and improvement of models

Aéllo does not use customer content or user input to train third-party foundation models. Where an AI provider is used, we rely on their business/enterprise terms that exclude training on submitted data. Prompts and outputs are retained only as needed to deliver the feature, for security and support, in line with our Privacy Policy and the DPA.

8. AI providers (subprocessors)

Some AI features rely on specialist providers (for example large-language-model and image-generation providers) acting as subprocessors under our DPA. We impose data-protection obligations on them no less protective than our own. Where processing occurs outside the European Economic Area, appropriate safeguards (such as EU Standard Contractual Clauses) are in place. A current list of subprocessors is available on request.

9. Security

AI processing is subject to the same security measures as the rest of the platform: access controls and least privilege, authentication, encryption in transit and where applicable at rest, logging and monitoring, and contractual controls on subprocessors. Customer data is logically separated per customer.

10. Changes and contact

We may update this policy as our AI features and applicable rules (including the EU AI Act) evolve. For any question about our use of AI or your data: contact@aello-group.com.